Privacy Policy

Last updated: 28 October 2026

At Lily’s, we value our customers and respect their privacy. This policy explains how we collect, use and protect personal information when you browse our website, place an order or contact us.

1. About Us

Lily’s Indian Vegetarian Cuisine Limited is a UK-based business offering traditional Indian vegetarian sweets, savouries and other food products for online purchase and delivery throughout the UK. We are the data controller for the personal information described in this policy.

Lily’s Indian Vegetarian Cuisine Limited
85 Oldham Road, Ashton-under-Lyne, OL6 7DF, United Kingdom
Telephone: 0161 339 4774
Email: info@lilysindianvegetarian.co.uk

2. Information We Collect

  • Name and contact information, including telephone number and email address.
  • Billing and delivery addresses.
  • Order details, purchase history, payment confirmations and transaction references.
  • Customer service enquiries and correspondence.
  • Website usage, device information and cookie data.
  • Marketing preferences, where applicable.

Payments may be processed by third-party providers. We do not need to receive or store complete payment card details.

3. How We Use Your Information

Order processing: To take payment, prepare orders, arrange nationwide delivery and issue confirmations (performance of a contract).

Customer service: To resolve enquiries, delivery problems and refunds (contractual necessity or legitimate interests, as appropriate).

Accounting and compliance: To keep records required by applicable law (legal obligation).

Website security and improvement: To protect against fraud and improve the service (legitimate interests or another applicable lawful basis).

Marketing: To send offers, seasonal mithai collections and product updates where consent or another lawful basis permits this.

4. Sharing Your Information

We may share relevant personal information with payment processors, delivery couriers, website and e-commerce providers, hosting and IT providers, accountants, professional advisers and authorities where required. We share data only where necessary and do not sell customer personal information.

5. Marketing Communications

Where permitted by law, we may contact customers about special offers, seasonal sweets and festive gift boxes. You can opt out of marketing at any time using an unsubscribe link or by contacting us. Essential order and delivery messages may still be sent.

6. Cookies

Our website may use strictly necessary cookies for the shopping basket, checkout and security. Analytics and marketing cookies may also be used. Where consent is required, we will not activate non-essential cookies until the customer makes a choice. Cookie settings will be available through the website.

7. Retention

We keep information only for as long as necessary for the stated purpose, including tax and accounting obligations. Customer enquiries and marketing records are retained for appropriate periods and reviewed periodically. Data is securely deleted or anonymised when no longer required.

8. International Transfers

Some service providers may process information outside the UK. Where this happens, we use an appropriate legal transfer mechanism or other safeguard required by UK data protection law.

9. Your Rights

  • Request access to your personal data.
  • Request correction or, in some circumstances, deletion.
  • Object to or restrict certain processing.
  • Request data portability where applicable.
  • Withdraw consent where consent is the lawful basis.

You can contact us to exercise these rights. You can also complain to the Information Commissioner’s Office at www.ico.org.uk.

10. Data Security

We use reasonable technical and organisational measures to safeguard personal information against unauthorised access, loss and misuse.

11. Changes

We may update this policy to reflect changes to our services, technology or legal requirements. The latest version will be available on our website.

12. Contact

Lily’s Indian Vegetarian Cuisine Limited
85 Oldham Road, Ashton-under-Lyne, OL6 7DF, United Kingdom
Telephone: 0161 339 4774
Email: info@lilysindianvegetarian.co.uk